Customer Support
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Our Service Mission Statement

The Softrol Service Engineering Team is committed to providing our customers with a professional, well documented, and satisfying service experience. Softrol is dedicated to using the broad expertise of our knowledgeable team to provide the best product support possible.

Features:

  • Toll-free, 24 hour, seven days per week support available
  • Onsite plant services by a qualified Softrol technician
  • Remote assistance available from PC to PC
  • Remote broadband based service available
  • Preventative maintenance inspection service programs
  • Technical support service programs
  • Softrol Institute - customer technical training
  • Complete product technical manuals
Benefits:
  • Reduced technical staff required
  • Minimal risk of equipment downtime
  • Predictable annual support costs
Scheduled Service Plans:

Annually renewable service programs are available to meet preventative and training needs. We offer flexible monthly, quarterly or annual payment terms designed to fit your budget while keeping your equipment at peak performance. Please contact a Softrol representative today at 888-763-8765 to schedule these valuable service programs.

   
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